Frequently Asked Questions

You can book online in just 60 seconds via our booking page. We follow a comprehensive cleaning checklist, and you can leave additional instructions for your cleaner. Extra services are also available including: inside fridge, inside oven, inside windows, basement, move in/move out, and inside cabinets.

Our professionals follow a standard cleaning checklist that covers all the essentials — dusting, vacuuming, mopping, kitchen and bathroom cleaning, and more. If you have specific requirements or areas you'd like extra attention on, you can provide additional instructions by contacting us directly.

Recurring cleaning is scheduled on a weekly or bi-weekly basis, automatically on the same day and time. You'll receive reminder emails and texts before each visit. One-off cleaning is a single session that can be scheduled at any time that suits you — perfect for spring cleans, pre-event preparations, or just when your home needs some extra attention.

Yes! We offer professional move-in and move-out cleaning services to help you leave your property in top condition. Please note that we cannot guarantee the return of your deposit, as this is at the discretion of your landlord or letting agent. Our cleaners also cannot move heavy furniture or climb ladders, in line with our safety policy.

We operate from 9:00 AM to 6:00 PM, seven days a week. The last scheduled service of the day starts at 4:00 PM, giving our team enough time to complete the clean to our high standards before closing.

Every home is different in size, layout, and effort required. The two-hour arrival window allows us to handle the natural variation in cleaning times across our daily schedule. It ensures we never have to rush a job and that each customer receives the full attention their home deserves.

Availability changes daily as bookings come in. For the most up-to-date availability, give us a call on 01233 281114 or check our online booking page where you can see real-time open slots and book instantly.

Yes, you can cancel or reschedule free of charge as long as you give us more than 24 hours' notice. Cancellations within 24 hours of the appointment incur a 50% fee, and same-day cancellations or no-shows are charged at 100% of the booking fee, as we will have already allocated a team and resources to your booking.

We try our absolute best, but unfortunately we cannot guarantee the same cleaner every time. With over 30 team members servicing more than 754 clients, scheduling can vary due to holidays, illness, or route optimisation. That said, most of our regular clients see their usual team about 80% of the time.

We send a sufficient number of cleaners to complete the job efficiently and to a high standard. Typically, we send 1 cleaner for a standard 2-bedroom property. For larger homes or end-of-tenancy cleans, we may send 2 or more to ensure the work is completed within the scheduled timeframe.

Yes! Our cleaners come fully equipped with a professional caddy of high-quality cleaning products. We use trusted brands including Prochem, CIF Pro Formula, Viakal, and a range of other specialist products to ensure every surface is cleaned effectively and safely.

As a general guide, smaller homes (1–2 bedrooms) typically take around 2–3 hours, while larger properties (3+ bedrooms) usually require 3–4 hours. Your first clean may take a little longer as our team familiarises themselves with your home layout and any specific requirements.

All customers must provide a working vacuum cleaner, mop, and bucket. These are items specific to your home that we prefer not to share between properties for hygiene reasons. Please note: if these items are not available on-site, complaints regarding the standard of cleaning will not be considered. Everything else — cleaning products, cloths, and specialist tools — we bring ourselves.

We only accept card payments — no cash. Your payment card must be saved securely to file before any cleans take place. When you book, you'll be redirected to our secure payment portal to enter your details. Payment is taken after your clean is completed.

Our general cleaning rate is £19 per hour (2-hour minimum) and deep cleaning is £23 per hour (3-hour minimum). For an instant pricing quote tailored to your property, use our online booking form — it takes less than 60 seconds and gives you a clear breakdown before you commit.

Your satisfaction is our top priority. If you're not happy with any aspect of your clean, please report the issue within 24 hours of the service being completed. We'll arrange to come back and re-clean the affected areas at no extra charge. If you're still not satisfied after the re-clean, we may offer a partial refund or account credit, reviewed on a case-by-case basis by management.